Frequently Asked Questions


Tourego is short for “Tourist Refund on the Go”. We are a mobile app created to enhance tourist shopping experience by simplifying and fully digitalizing the tax refund process.

Tourego can be downloaded in the following:
i) Google Play Store;
ii) Apple App Store;
iii) And China-based app stores for PRC tourists who do not have access to Google Play Store;
iv) Direct download from TOUREGO website.

For a better refund experience, you are encouraged to register for an account (or scan your passport with the cashier to create an account).

If your passport was scanned by the cashier in the store, then a default Tourego account would have been generated for you. The default login ID and password for your account are as follows:
1. Login ID – your passport number
2. Password – your date of birth in format of YYYYMMDD
You are encouraged to change the password after your initial login to enhance security.

Registration is simple and only takes a few seconds. Please have your passport ready and simply follow instructions in-app.

No, downloading the app and registering for an account are completely free of charge.

Tourego is currently available for tourists in Singapore and Japan, but we will soon be expanding to other popular destinations. We will keep you updated!

Tourego is only available at our participating merchants. You can click “View Merchants” in Tourego App to view the full merchant list.

From April 4, 2019, eTRS paper tickets will no longer be available. Tourists can view their eTRS transactions via the Tourego app under “View Refunds”.

Account Management

If you forgot your password, click the “Forgot password” option available on the login page of the Tourego app or user portal, enter your Tourego ID and select how you would like to reset your password. You will be able to reset your password with the verification code sent to the email address or phone number associated with your account.

Alternatively, if you don’t have an email address or phone number associated with your account, or you have forgotten your Tourego ID, you may also call Tourego Support Hotline (+65) 6909 2409 or send an email to to reset your password.

You can delete your account safely with the following steps: Log into Tourego App -> Account -> Update Contact -> Delete Account

Retailers’ staff members can create an account for you by scanning your passport. The default ID will be your passport number and the default password will be your date of birth (YYYYMMDD).

You may contact Tourego via its Support Hotline at (+65) 9383 1283 or

User Registration - Passport

Yes, you may update your account passport information in any of the above circumstances. Simply go to “My Profile” and click “Update Passport” to scan your new passport for processing.

Yes, Tourego operates under a license from the Singapore Government.

Please rest assured that your details are safe with Tourego, which is licensed by the Singapore Government to operate as a Central Refund Agency. Our processes adhere to best practices in the industry and are fully compliant with the Singapore Personal Data Protection Act (PDPA). Kindly do note that you are required to provide your passport details to be eligible for tax refunds.

No, you are encouraged to only use Tourego’s in-app passport or QR code for Tourego-related transactions.